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Effective Date: 1 July 2025
At Lichem Academy, we are committed to providing a high-quality learning experience. However, if you are not satisfied with your purchase, you may request a refund under the conditions outlined below.
1. Eligibility for Refunds
You are eligible for a full refund within 14 days of purchase if:
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You have not watched more than 30% of the course content
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You have not downloaded any course materials (e.g., PDF files)
2. Refund Request Requirements
To request a refund, you must:
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Provide proof of purchase (invoice, receipt, or transaction ID)
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Provide a valid reason for the refund
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Submit your request to [email protected] within the refund period
Lichem Academy reserves the right to evaluate each request and may decline a refund if the conditions above are not met.
3. Non-Refundable Situations
Refunds will not be granted if:
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You have completed more than 30% of the course
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You have downloaded course materials
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Your request is submitted after 14 days from the date of purchase
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The reason for refund is based on personal preference (e.g., “changed my mind”) without valid justification
4. Refund Process
If your request is approved:
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Refunds will be processed via bank transfer
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Please allow up to 14 business days for the refund to be completed
You may be asked to provide your bank account details securely for the transfer.
5. Contact Us
If you have any questions regarding this policy, please contact:
📧 [email protected]
